Refund & ReprintPolicy

Deposits, design fees, consulting fees, and other service-based fees are non-refundable once work has started. These fees reserve time on our schedule and cover creative work, project planning, proofs, vendor setup, file preparation, and communication.

If a project is canceled before creative work begins, Teambrand may choose to refund part or all of the payment, depending on what work has already been scheduled or completed.

Custom apparel, promotional products, drinkware, printed goods, and other made-to-order items are not refundable or returnable because of a change of mind, incorrect size selection, ordering the wrong item, or no longer needing the items after production has started.

Once a proof is approved and production begins, the order cannot usually be canceled, changed, or refunded.

Before production, Teambrand will provide proofs, mockups, or product details for approval when applicable. The client is responsible for carefully reviewing all names, spelling, dates, artwork, colors, placement, sizing, product details, quantities, and shipping information before approving.

Once a proof is approved, Teambrand is not responsible for errors that were visible in the approved proof.

If an item arrives misprinted, defective, damaged, or different from the approved order, please contact Teambrand within 7 days of delivery with photos and a description of the issue.

When the issue is verified, Teambrand may offer a reprint, replacement, store credit, partial refund, or refund depending on the situation and vendor requirements.

Because products are made by third-party production partners, small variations may happen in color, print placement, sizing, fabric, material, or finish. Digital mockups are close visual guides, but they are not exact guarantees of final production.

Minor differences that fall within normal production standards are not considered defects.

Production and delivery dates are estimates unless Teambrand specifically confirms a guaranteed date in writing. Teambrand will make reasonable efforts to communicate expected timelines and keep your project moving. Teambrand is not responsible for delays caused by production partners, inventory shortages, shipping carriers, customs, weather, supply-chain disruptions, incorrect shipping information, or other events outside Teambrand’s reasonable control.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, misprinted, missing, or materially different from the approved proof or confirmed order details, contact Teambrand within 7 calendar days of delivery. Please include your order number, a description of the issue, and clear photos when applicable. Teambrand will review the issue and, when appropriate, work with the production partner to provide a reprint, replacement, partial refund, or refund.

Unless Teambrand is contacted within 7 calendar days of delivery, the order will be considered accepted. This does not waive the right to report a verified defect or any rights that cannot legally be waived. Do not return custom items unless Teambrand provides return instructions.

Teambrand will not be responsible for delays or failure to perform caused by severe weather, natural disasters, fire, power or internet outages, labor disruptions, acts of government, public-health emergencies, supply-chain interruptions, carrier disruptions, war, civil unrest, or similar events outside Teambrand’s reasonable control. If an event affects your project, we will make reasonable efforts to notify you, discuss available options, and resume work or production as soon as reasonably possible.

If you are unhappy with your experience or finished order, please contact us. We will always review the situation with care and look for a fair solution. Depending on the issue, that may include a revision, reprint, replacement, credit, partial refund, or another reasonable fix.

Our goal is to be fair, clear, and helpful — while also protecting the custom work, time, and production costs that go into every Teambrand project.